Trust in workplace endangered by increasing use of staff surveillance by employers during coronavirus pandemic, says major St Andrews University study

Rising use of staff surveillance by employers during the coronavirus pandemic endangers trust in the workplace, according to a major new report by St Andrews University.

The study, for the European Commission’s Joint Research Council, also warns employers not to sacrifice ethics for the sake of efficiency as it can backfire leading to decline in productivity, mental health issues and staff resigning.

Webcam photographs, recording keystrokes and movement trackers have all been increasingly used by employers as millions of workers were forced to work from home last year.

The demand for employee monitoring software went up by 108 per cent in April 2020, according to the major review of research literature on workplace surveillance from the past four decades.

Professor Kirstie Ball is the author of the report and from the School of Management at the university.

She said: "There is a clear need for trust to be rebuilt in the workplace between staff and employers post-Covid.

"Where monitoring has a specific purpose such as health and safety, it can actually reassure staff.

"Or in development and training it can provide valuable feedback.

"However, it can also have negative impacts too.

"A heavy focus on monitoring the quantity of output can reduce work quality.

"Where there is no explicit purpose for the monitoring, and information is collected for its own sake, negative attitudes can result including: perceptions of decreased fairness and justice, decreased satisfaction, increased stress and a decline in trust."

The report says excessive monitoring can be considered by staff as demonstrating a lack of confidence or belief in employees.

Low trust in the workplace can then result in a vicious cycle.

Professor Ball added: "Employers impose punitive surveillance which causes the behaviours it was put in place to prevent, as employees try to resist or avoid it.

"The social support provided by managers for monitored workers is crucial to avoid some of these negative outcomes."

The report also notes that there is a danger of low managerial support for employees being monitored.

Professor Ball also said: "There is a real need for more research on how data is used by employers and policy may need to change to reflect these new ways of working."

The study covers a wide range of aspects including the new ways in which employees are monitored, mental health risks and the consequences of monitoring for work culture, employment relations and trust.